Shipping policy

Shipping Policy – Solidmade

At Solidmade, we aim to deliver strong, reliable products to you quickly and safely.

Please read our shipping policy carefully to understand how orders are processed and delivered.

📦 Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • Once dispatched, you will receive a shipping confirmation with tracking details.

🚚 Shipping Coverage

  • We currently ship across India.

  • Delivery is available to most serviceable pin codes.

  • In rare cases where delivery is not possible, our team will contact you.

⏱️ Estimated Delivery Time

  • Metro & Tier-1 cities: 3–5 business days

  • Tier-2 & Tier-3 cities: 4–7 business days

  • Remote / rural areas: 5–10 business days

Delivery timelines may vary due to:

  • Weather conditions

  • Courier delays

  • Local restrictions

💰 Shipping Charges

  • Shipping charges (if any) are clearly shown at checkout.

  • Any applicable charges depend on:

    • Product type

    • Delivery location

     

We do not charge any hidden fees.

💵 Cash on Delivery (COD)

  • Cash on Delivery is available on eligible pin codes.

  • COD availability will be confirmed at checkout.

  • Please ensure someone is available to receive and pay for the order at delivery.

📍 Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS or email.

  • You can use this link to track your shipment in real time.

📦 Packaging

  • All Solidmade products are packed securely to prevent damage during transit.

  • We use protective packaging suitable for heavy-duty tools and hardware.

🚫 Delays or Failed Deliveries

Delivery may be delayed or fail due to:

  • Incorrect or incomplete address

  • Unreachable phone number

  • Customer unavailable at delivery time

In such cases, re-delivery attempts depend on the courier partner’s policy.

📞 Need Help?

If you have questions about shipping or your order, feel free to contact us:

🔒 Final Note

Solidmade is committed to transparent shipping, timely delivery, and clear communication.
If there’s ever an issue, our support team is here to help.